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Will we be undersold?!
No, we will meet or beat any
advertised internet price, on ANY of our products. Call
(502) 387-0486 to talk to a sales operator now.
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How
secure is your ordering process?
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At Critter Creations, LLC, we are very
serious about security and the handling of credit card numbers. Because Internet crime
does exist, we take special precautions in our e-commerce operations. To ensure that only
the latest technology and security is employed, we contract our credit card transactions
to Itransact.com . With a national reputation and state-of-the-art features, Itransact
performs credit card transactions in a secure fashion and instills confidence in
purchasing our products online. |
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Why do some products have a "rusted" option and what
does this mean?
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Because our products are made of metal,
they will rust if not protected with Rustoleum or a similar product. For
those customers who desire the rusted effect, we have developed a process to expedite the
rusting effect. EVERY
PRODUCT IS AVAILABLE RUSTED!
Just call or e-mail us to order a
rusted piece. (502) 387-0486
Click here to
See an Example |
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How do you ship your products? |
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All items are shipped via UPS Ground, unless special arrangements are made. Shipping costs are calculated based on size and weight and
are conveniently added when you check out.
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Are these authentic Bandana Yardbirds products? |
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Yes! We have the largest
selection of Bandana Yardbirds available on the internet. |
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Why is it that once
I leave your site after shopping, I return to check out and all items selected items are
no longer included in the cart?
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The shopping cart is based on IP addresses. As a result, once you begin to shop on
our site, you must complete the check out prior to disconnecting from the Internet. In
most cases, you may leave our site and go to another. Normally the shopping cart will
reset once your IP address changes. The change of an IP address is typical in logging on
and off of the Internet. |
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How long will it take to receive my
Critters? |
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In stock items will ship within 7-10 business days. If your item is out of
stock you will receive a e-mail notification as to when you can expect your order to ship.
Even if your item is out of stock it should not take longer than 12 business days to ship. |
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What is your return policy? |
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We accept returns within thirty days of date of purchase for any reason,
subject to a 15% restocking fee. Upon receipt of the returned item, Critter
Creations, LLC will mail a check for the refunded amount, rather than issue a credit to
your credit card. |
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Can I ship to an address different from my billing address? |
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Yes! Just proceed to the checkout. You will be given an option of filling out a different "ship to" address. We'll take care of the rest.
For FASTER delivery we recommend using a commercial
shipping address. |
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Do you have a paper catalogue? |
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No. Every product we have to offer is available through this web site. If you have a question about any item, please e-mail us and we will try to answer it for you. |
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Can I order by phone? |
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Yes! Though our site uses the latest encryption technology to make the credit card transaction safe, we realize that some customers prefer to call in an order. Please call (502) 387-0486 between 9:00am and 10:00pm EST. A representative should be able to help you. If you reach voice mail, please leave us a message and your call will be returned promptly! |
